Terms & Conditions

Please read these Terms and Conditions carefully before using our services or website. By proceeding with JNB Marketing Ltd, you agree to the following terms which outline our responsibilities and yours in relation to website design, hosting, domains, and digital marketing services.

1) Who We Are

JNB Marketing Ltd (“JNB Marketing”, “we”, “us”, “our”) provides website design, hosting, domain registration/management, SEO and digital marketing services in the UK. These terms cover: (a) your use of our website(s); and (b) our provision of services to you.

Company Number: 16732848
Registered Office: 20 Heather Close, St Leonards, Ringwood, Hampshire, BH24 2QJ
Email: info@jnbmarketing.co.uk
Website: www.jnbmarketing.co.uk
Last updated: October 2025

2) Website Terms of Use

Using our website means you accept these terms. Don’t use the site if you disagree. You must not upload or transmit anything unlawful, infringing, defamatory, misleading, or harmful (including malware) or attempt unauthorised access. Content submitted via our site/contact forms may be used for legitimate business purposes. We may suspend or withdraw access at any time for maintenance, security or misuse.

3) Scope of Services (Summary)

WordPress website design & development
Hosting, monthly backups, security monitoring & updates
Domain registration, renewals & DNS management
SEO guidance & marketing advice (no performance guarantees)

All services are provided with reasonable care and skill. We do not guarantee uninterrupted service, specific rankings or commercial outcomes.

4) Projects, Pricing & Payment

Websites are a one-time fixed fee: 50% upfront, 50% on completion.
Work outside the agreed scope (extra pages/features/revisions, emergency fixes, content population beyond quote) is £50/hour.
Final payment due within 7 days of completion; late payment may result in the website being suspended until paid.
The 50% deposit is non-refundable once design work has started.
Ownership of deliverables transfers on full payment.

5) Hosting & Backups

Hosting package: £25/month includes hosting, monthly backups, plugin/theme updates, security monitoring, premium plugin licences (Elementor Pro, Trust Index Pro, WP Rocket Pro, Magnify Pro and others), and (if requested) domain management.

Missed £25 payment: we’ll attempt contact; if unpaid after 7 days, the site may be taken offline until payment is received.

Uptime: we target high availability but cannot guarantee uninterrupted service (maintenance/provider/network events can occur).

Compromise/Hack Fixes

If your site is compromised while under our managed hosting and you have not been given WordPress admin access, we will restore/repair it free of charge.
If you have been given WordPress access (admin/editor) or you/their third parties install/edit themes/plugins/code, the free fix is void; remediation is billed case-by-case at £50/hour (plus any external costs).

6) Client Access & Security

We can provide WordPress admin access on request. Once granted, you assume responsibility for any changes and their security impact. We cannot guarantee ongoing stability/security after third-party edits; remedial work is £50/hour.

7) Domains & Registrars

We register/manage domains using reputable registrars, including:

.uk domains: registered via Nominet and subject to Nominet’s Terms
Non-.uk domains: registered via GoDaddy and/or 123 Reg and subject to GoDaddy’s Terms

Notes:

Registrars may reject registrations if invalid data is supplied. TLD/ccTLD validation rules differ and can change.
You are responsible for supplying accurate registrant details and checking you receive a domain registration confirmation email. If a registrar rejects a registration, no such email will be issued—please alert us to investigate and process manually.
We recommend you own the domain in your name and point nameservers/DNS to our servers for maximum control.
Transfers/DNS work are billed at £50/hour.

8) Emails

We can help set up mailboxes on our server, but we recommend Microsoft 365 (Outlook) or your chosen professional provider. We are not liable for email loss, deliverability issues or outages.

9) SEO & Marketing Advisory

We will submit your site for indexing and advise best-practice SEO; however, no rankings, traffic, enquiries or sales are guaranteed. Marketing support is advisory only—we cannot control search algorithms or third-party platforms.

10) Content, Images & Intellectual Property

Client-supplied content:
You warrant that all text, images, logos and assets you provide are lawful and that you own the full rights/licences needed for website use. You indemnify us for any claims arising from supplied content.

Images we purchase:
Any stock images/assets we purchase for your project are owned/licensed by us. You receive a site-only licence to use them while your £25/month hosting plan is active and paid. If hosting ends or payments lapse, the licence terminates and you must replace those assets.

Ownership:
On full payment, you own the final website design and your supplied content. Our premium plugin licences and other third-party licences remain ours and are not transferable if you move hosts.

11) Data Protection (UK GDPR)

We comply with UK GDPR and the Data Protection Act 2018. We process personal data only for legitimate business purposes. You are responsible for ensuring your website’s Privacy Policy, Cookie Notice and consent mechanisms meet legal requirements.

12) Availability, Maintenance & Security

We may conduct maintenance or updates from time to time. We cannot guarantee the site or infrastructure will be error-free, uninterrupted or virus-free. You should use your own security/anti-virus on your devices.

13) Suspension & Termination

Either party may terminate hosting/maintenance with 30 days’ written notice.
Overdue sums (including the £25/month) may result in suspension without notice.
On termination/suspension, plugin licences provided by us cease.

Backups/Exports on Exit:
We can provide a full site backup/export for transfer at £50/hour admin fee, plus any additional case-by-case costs (e.g., paid migration tools, large media handling, registrar/third-party charges).

14) Liability

We do not exclude liability for death/personal injury caused by our negligence, fraud or anything else that cannot be excluded by law.

Subject to that:

Our total liability for any claim is limited to the amount paid by you for the specific project or, for hosting-only claims, 12 months of hosting fees (whichever is lower).
We are not liable for indirect/consequential loss, loss of profits, revenue, data, goodwill or business.

15) Force Majeure

We’re not liable for delays or failures caused by events beyond our reasonable control (e.g., registrar outages, DC/network failures, cyberattacks, strikes, extreme weather).

16) Complaints

Email info@jnbmarketing.co.uk. A director will review and respond within 15 Business Days.

17) Changes to These Terms

We may update these Terms. The latest version will be posted on our site; continued use of our services indicates acceptance.

18) Governing Law & Jurisdiction

These Terms are governed by the laws of England & Wales. Both parties submit to the exclusive jurisdiction of the English courts.